Call Center
Your needs
Expertly Delivered
At Pharma Intelligence s.r.o. our dedicated pharmaceutical call center provides direct, professional communication with healthcare professionals (HCPs), pharmacies, and medical institutions across Slovakia. We combine industry-specific knowledge with modern tools to support your marketing, sales, and research objectives—efficiently and compliantly.
Our Call Center Solutions Include
Outbound Campaigns
Reach your target audience with personalized, structured phone calls delivered by trained agents with a strong understanding of the pharmaceutical landscape. Perfect for product promotion, medical updates, or meeting invitations.
Inbound Support Lines
We manage dedicated phone lines for information requests, event registrations, or medical inquiries. Your clients get responsive, informed service from native-speaking agents.
HCP Engagement & Detail Follow-Ups
Enhance your medical detailing efforts with follow-up calls that reinforce key messages, gather feedback, or drive additional action such as sample requests or digital content engagement.
Surveys & Recall Tests
Gather insights directly from the field. Our agents conduct structured phone surveys to evaluate brand awareness, campaign recall, satisfaction, or perception.
Appointment Setting & Lead Qualification
We identify and qualify potential leads, schedule appointments for your field representatives, and ensure your sales teams focus on the most promising opportunities.
Multichannel Coordination
Our call center integrates with your email, CRM, and direct mail campaigns for consistent and efficient communication across all touchpoints.
Professional HCP Outreach
We connect with doctors, pharmacists, and medical staff to introduce products, gather insights, or schedule follow-ups—all delivered by trained agents who understand the healthcare environment.
Product & Campaign Support Calls
Reinforce your marketing efforts through well-timed phone campaigns that align with your product launches, scientific updates, or educational initiatives.
Feedback Collection & Surveys
Conduct structured interviews or surveys by phone to collect real-world insights directly from the field—ideal for brand perception, satisfaction, or post-marketing feedback.s.
Appointment Setting & Lead Qualification
Support your sales teams with pre-qualified leads and scheduled appointments. We make first contact, identify interest, and hand over warm leads for your representatives to close.
CRM Integration & Reporting
All calls and outcomes are documented in real-time and can be fully integrated into your CRM. We provide transparent reporting and insights to measure success.